Privacy Policy

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Hong Kong Kortenbach Co., Limited.

Room 604, 6/F, Easey Commercial Building, 253–261 Hennessy Road, Wan Chai, Hong Kong

Email: [email protected]

Information We Collect

We collect information to process your orders, improve our services, and communicate with you.

a. Information you provide directly

• Contact details: Name, email address, phone number, shipping address, billing address

• Order information: Product selections, order history, delivery preferences

• Account information (if you create an account): Username, password, saved addresses

• Communication: Messages, inquiries, feedback, and support requests you send us

b. Information collected automatically

• Technical data: IP address, browser type, device type, operating system, referring URLs

• Usage data: Pages viewed, time spent on the Site, click patterns, and purchase behavior

• Cookies and similar technologies: We use cookies to enhance your browsing experience (see Cookies and Tracking Technologies below)

c. Payment information

We do not store full credit/debit card numbers, CVV codes, or bank account details. When online payments are available, the payment methods and payment providers used for your transaction are identified at checkout. Payment providers process payment credentials under their own privacy notices; we receive the transaction references and status needed to manage your order.

How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfill your orders, including shipping, delivery, and order confirmation

• To communicate with you about your orders, updates, and customer support

• To send you marketing communications (only if you have opted in)

• To improve our Site, products, and customer experience

• To prevent fraud, verify identity, and ensure security

• To comply with legal obligations and resolve disputes

How We Share Your Information

We may share your information only in the following circumstances:

• Service providers: With trusted third parties who assist in operating our business (e.g., shipping carriers, payment processors, email service providers, web hosts). We share information needed for the relevant service. Cloudflare provides network delivery and protection, CookieYes manages cookie choices, and 51LA provides optional website analytics after consent.

• Legal requirements: When required by law, regulation, or legal process, or to protect our rights, property, or safety.

• Business transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

We do not sell your personal information to third parties for commercial purposes.

Data Retention

We retain personal information for the purposes described in this policy, taking account of the type of information, the duration of our relationship with you, outstanding orders or support requests, applicable record-keeping requirements and the need to establish or defend legal claims. You can contact us to ask about the retention criteria for a particular record or request its deletion.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These include encryption, secure servers, firewalls, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you

• Correction: Request correction of inaccurate or incomplete data

• Deletion: Request deletion of your personal data (where legally permissible)

• Restriction: Request restriction of processing your data

• Data portability: Request a copy of your data in a usable format

• Opt‑out: Unsubscribe from marketing communications at any time

To exercise these rights, contact us at [email protected]. We will respond to valid requests within the timeframe required by applicable law.

International Data Transfers

We operate from Hong Kong and use service providers that may process information in other countries. The location depends on the service involved. Contact us for information about the recipients, processing locations and safeguards applicable to your personal information.

Cookies and Tracking Technologies

This section is our Cookie Policy. Cookies and similar browser storage help operate the Site and, when you agree, measure its use.

• Necessary technologies support security, sign-in, shopping bag functions and the recording of your consent choices. Cloudflare may use security cookies to distinguish legitimate visitors from automated requests. CookieYes and our consent receipt remember the choices you make.

• Optional analytics: with analytics consent, we load 51LA to understand visits, page usage and technical browser or device information. We also use consent-controlled first-party analytics to understand the shopping journey. Analytics providers may receive your IP address when your browser connects to their service.

• Advertising integrations are currently disabled on this deployment. We do not load optional advertising tags without the relevant consent.

You can select Reject All and continue browsing. Accept All permits optional categories, while Customise lets you review available choices. Reopen Consent Preferences on the Site to change or withdraw your choice. Withdrawal applies to future optional processing and does not reverse processing already carried out. You can also remove stored cookies through your browser settings; removing necessary cookies may sign you out or reset your shopping bag and consent choices.

Cookies may expire when a session ends or remain until their configured expiry or deletion. Their lifetime depends on the function and provider. For information about a particular cookie or our current cookie inventory, contact [email protected].

This Cookie Policy is part of our Privacy Policy. You can return directly to the cookie information at any time.

Children’s Privacy

Our Site is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.