Refund & Return Policy

Overview

Application Time

The default application window is 7 × 24 hours from the actual delivery time of each package. Your order keeps its applicable window and shows the exact deadline in your local time. Submit before that deadline. If the window has ended, delivery is not confirmed, or online returns are unavailable, contact support for individual help.

Eligible Return Items

Only unused, undamaged products with original boxes, labels and complete accessories can be returned. Customized goods, clearance items, products damaged by improper use or man-made destruction are non-refundable and non-returnable.

Shipping Fee Rule

• If you return goods due to personal preference, size mismatch or unwanted orders: buyers need to afford all round-trip shipping fees.
• If returns are caused by our quality problems, wrong item shipment or missing parts: we will take full responsibility for return shipping cost.

Rights Reservation

Our team reviews eligibility and explains its decision. You can review the item amount, any shipping deductions and the expected refund before agreeing. If you disagree, add an explanation to continue the discussion.

Wait for approval, any required proposal confirmation, and the return address and instructions before sending items. The default return period is 7 × 24 hours from when all those conditions are met; your request shows the exact deadline. Submit the carrier and tracking number before that deadline. Refunds go to the original payment method after separate approval and processing; the order shows completion only after the payment result is verified.

Refund Process

View account orders or securely find a guest order. Registration is not required for guest support.

Open your secure order to submit a request, review a proposal, record return tracking and follow progress. Requests already submitted remain available when online applications close. If a refund changes after inspection, any new deduction or reduced amount needs a new confirmation. Return shipping paid for a merchant-responsible issue is reviewed separately for offline compensation; retain your receipt.